Cloud Nirvana

Cincinnati Agenda Highlights

I Let AI Run My Business for 60 Days. Here’s What I’d Do Differently.

Sean Erikson, CEO & Co-Founder, Cloud Nirvana

Sean Erikson deployed 11 AI agents to handle email, CRM, speaker pipeline, finance, and community operations. Some of it was brilliant. Some of it cost $60/day. Some of it sent the wrong email to the wrong person. This is the honest story of going from “this is amazing” to “this is production” and the patterns that made the difference.

Reimagining the Contact Center with AI

Shanti Behera, VP, Business Technology Senior Manager, KeyBank

What does it actually look like to modernize a contact center with AI at enterprise scale? Shanti walks through KeyBank’s journey from conversation intelligence and voice summarization to building an AI-first contact center with chatbots, voice intelligence, and agentic workflows. Covers what worked, lessons learned, and build vs. buy decisions.

From Curiosity to Accountability: Building an AI Agent You Can Actually Trust

Kalen Howell, CIO, ChemStation International

What happens when you stop treating AI agents as demos and start treating them as infrastructure? Kalen shares the real journey of building a production AI agent operating system: the silent failures that looked like success, the upstream merge that became a security event, the model failover that failed over to the same failure. Seven phases from “this is cool” to “I can trust this with real work.”

Fireside Chat: What If Your AI Could Learn from Mine? (Live)

Sean Erikson & Arian Green, Founder, NKY.AI

A live experiment in agent-to-agent collaboration through the Open Patterns catalog. Two practitioners swap production patterns between their AI systems and implement them in real time.

Silicon Heartland Sessions LIVE!

A live, interactive podcast recording with audience participation — bringing real practitioner insight into an open, unscripted conversation.

Register here: