Foundation to ITIL 5

Join an interactive chat with ITIL expert Lisa Schwartz to explore ITIL’s evolution from foundations to the upcoming ITIL 5 release.

Foundations to ITIL5: A Virtual Fireside Chat with Lisa Schwartz from the ITSM Academy

Whether you’re completely new to ITIL or you’ve been practicing IT Service Management for years, this interactive virtual fireside chat will help you understand where ITIL is today—and where it’s headed next. Join us for a lively, accessible conversation with Lisa Schwartz, Senior Instructor, and ITIL Expert from the ITSM Academy, as we explore the full journey from ITIL foundations all the way to the upcoming ITIL 5 release.

🔥 What You’ll Learn

• What ITIL is and why it matters in plain language that anyone can follow.
• How ITIL has evolved and why ITIL 4 was a major shift.
• What’s coming in ITIL 5 including the themes, updates, and modernization efforts.
• How organizations and individuals can prepare for the new guidance.
• Practical tips on where to get started (or how to level up) in ITIL and ITSM.
• Live Q&A with Lisa so you can ask questions at any experience level. You’ll walk away with clear, actionable insights—without needing to be an ITIL expert.

Who Should Attend This session is designed for:

• Beginners curious about ITIL or IT Service Management
• ITIL 4 practitioners wondering how ITIL 5 affects them
• Leaders and managers exploring ITSM frameworks
• Technical teams looking for clarity on process and service practices
• Anyone preparing for ITIL learning paths or certifications No prior ITIL knowledge required—everyone is welcome.

📅 Event Details Format: Virtual fireside chat (live online) Featuring: Lisa Schwartz, ITSM Academy Duration: 45 minutes + Q&A

Join Us for This Can’t‑Miss Conversation. Whether you’re taking your first steps with ITIL or adapting your organization for the ITIL 5 era, this event will give you clarity, confidence, and a forward-looking perspective on modern service management. Register now and save your spot!